Lao Cai Social Security accelerates digital transformation to improve service quality

Happy Vietnam

Staff provide direct guidance to residents on how to look up information using smart kiosks at the office, helping them access electronic services. Photo: Pham Tuan Anh - VNA
Residents receive advice and guidance on social and health insurance procedures at the One-Stop Service Unit of the Cam Duong Social Security Office in Lao Cai. Photo: Pham Tuan Anh - VNA
Information on contribution rates, payment methods and benefits of voluntary social insurance is provided through leaflets during a public consultation session at the Cam Duong Social Security Office in Lao Cai. Photo: Pham Tuan Anh - VNA
Medical staff at Lao Cai Provincial General Hospital No. 2 guide residents through procedures for health insurance-covered medical examinations and treatment. Photo: Pham Tuan Anh - VNA
Residents receive assistance in filling out information forms at the application reception counter of the One-Stop Service Unit of the Cam Duong Social Security Office in Lao Cai. Photo: Pham Tuan Anh - VNA
Officials of Lao Cai Social Security process applications on the professional system to handle social and health insurance procedures for participants. Photo: Pham Tuan Anh - VNA
A social security official provides advice and answers residents’ questions about policies in the transaction waiting area. Photo: Pham Tuan Anh - VNA
An official at the Cam Duong Social Security Office in Lao Cai discusses professional matters using software while receiving and processing applications from participants. Photo: Pham Tuan Anh - VNA
Lao Cai Social Security accelerates digital transformation to improve service quality
Accelerating digital transformation in tandem with administrative reform, Lao Cai Social Security has verified the information of more than 1.579 million participants, reaching 99.96%, while online applications accounted for 84.8% of all submissions in the third quarter of 2026. Alongside data connectivity with all 173 health facilities providing health insurance-covered medical services, the social security sector is strengthening coordination with provincial departments, agencies and local authorities to improve service quality and expand coverage, striving to achieve the goal of providing health insurance coverage for 100% of the population by 2030. Photo: Pham Tuan Anh - VNA