Ho Chi Minh City enhances digital government efficiency from grassroots level

Happy Vietnam

At the An Lac Ward Public Administrative Service Center, residents receive legal advice from lawyers on a wide range of procedures, from basic to complex matters. Photo: Huu Duyen - VNA
An Lac Ward is developing additional digital platforms and technology applications to provide greater convenience for residents. Photo: Huu Duyen - VNA
Dau Tieng Commune maintains the “Morning Coffee” model to bring the local government closer to the people and better understand their needs. Photo: Huu Duyen - VNA
Members of the Community Digital Technology Team guide residents in using online public services. Photo: Huu Duyen - VNA
Local support teams are maintained as a “digital support network”, assisting residents when they encounter new administrative procedures, new applications or emerging risks in the online environment. Photo: Huu Duyen - VNA
Officials and civil servants use technology to improve work efficiency. Photo: Huu Duyen - VNA
From digitizing records and reorganizing intake procedures to processing administrative procedures regardless of administrative boundaries, efficiency is increasingly demonstrated through tangible results. Photo: Huu Duyen - VNA
Ho Chi Minh City enhances digital government efficiency from grassroots level
As part of its efforts to build a smart city, Ho Chi Minh City has identified that digital government can only operate effectively when it is implemented consistently at the grassroots level and places people at the center of public service delivery. The “Digital Literacy for All” campaign has been rolled out in wards and communes, helping narrow the gap in digital skills and access to technology. Bringing digital knowledge to every neighborhood and household not only helps streamline government operations and ensure smooth administration, but also gradually shapes a generation of “digital citizens” as a foundation for sustainable development. Photo: Huu Duyen - VNA