Ho Chi Minh City: Robots assist in public administrative services

Happy Vietnam

A friendly working environment and dedicated civil servants reflect the positive changes in public administration. Photo: Huu Duyen – VNA
Elderly citizens receive assistance in completing and submitting online public service applications. Photo: Huu Duyen – VNA
Residents interact with a robot to inquire about administrative procedures in Thu Duc Ward, Ho Chi Minh City. Photo: Huu Duyen – VNA
Citizens experience the functionality of service robots. Photo: Huu Duyen – VNA
Citizens enjoy the humorous and quirky remarks from the receptionist robot in Thu Duc Ward. Photo: Huu Duyen – VNA
The Public Administration Center in Thu Duc Ward pilots two receptionist robots to serve residents. Photo: Huu Duyen – VNA
Ho Chi Minh City: Robots assist in public administrative services
Four weeks after officially launching the two-tier local administrative model, many districts in Ho Chi Minh City have introduced creative initiatives to better serve residents handling administrative procedures. In Thu Duc Ward, initiatives such as piloting service robots, establishing free legal advisory points, and assisting elderly residents with online public services demonstrate a clear shift toward a citizen-centric administration, improving satisfaction. Photo: Huu Duyen – VNA