Smart Kiosk model – new step in Thanh Hoa’s digital transformation journey

Happy Vietnam

With dedicated guidance from staff at the Dong Tien Ward Public Administrative Service Center, residents are able to skillfully operate the Smart Kiosk to process administrative documents. Photo: Khieu Tu – VNA
Ms. Do Thi Bich Lien, a resident of Dong Tien Ward, expressed satisfaction while processing documents via the Smart Kiosk at the ward’s Public Administrative Service Center. Photo: Khieu Tu – VNA
The operation of Smart Kiosks is expected to help residents access public services more quickly while reducing dependence on paper-based documents. Photo: Khieu Tu – VNA
At the Trieu Son Commune Public Administrative Service Center, the introduction of Smart Kiosks is considered an important highlight in the administrative reform process. Photo: Khieu Tu – VNA
Smart Kiosk model – new step in Thanh Hoa’s digital transformation journey
The pilot implementation of the Smart Kiosk model at 10 locations across Thanh Hoa province is creating a notable boost in the process of building a digital government, moving toward a more transparent, efficient and service-oriented administration. These kiosks not only aim to reduce procedures and simplify processes, but also introduce a new approach to delivering public services with citizens at the center. The model is gradually improving service quality, encouraging people to actively use online public services in a modern way, and contributing to the province’s comprehensive digital transformation goals. Photo: Khieu Tu – VNA